Practical info / FAQ

  • Good to know
  • Eating out
  • Book
  • Spa
  • PRM
What are the check-in and check-out times?

Reception is from 5pm to 7pm.
Please let us know if you are going to arrive late.

Where can I park my car?

Parking is available at the entrance to the estate.

Are pets allowed on the property?

For reasons of hygiene and safety, pets are not permitted.

Dogs for the blind are permitted.

Is bed linen and towels provided ?

Bed linen, towels and bathrobes for young and old are provided.

Is the accommodation heated?

All our accommodation is heated with pellet stoves.

Can I bring my children?

For safety reasons, our accommodation is not suitable for children under the age of 8.

Can I smoke?

Smoking is permitted on the terrace, subject to safety regulations, but not in the cabins.

Do I need to book breakfast?

Breakfast is included with your overnight stay. A variety of homemade products (croissants, chocolatines, orange juice, ......) are available to get the day off to a good start.

What drinks are available with the menus?

We offer wines from local producers.

We also have beer and fruit juices made in our region.

Drink in moderation

Is it possible to dine in the lodges ?

To complete your stay, we can prepare a meal for you to enjoy in the privacy of your lodge.

You can find our menus at this link.

You can also bring or prepare your own meal.

How do I make a booking?

You can book directly via our website or by calling us at 0670673846.

What methods of payment are available?

Only credit cards are accepted for bookings. On-site payment of supplements may be made by credit card, cash or holiday vouchers.

How do I buy a gift card?

You can find our gift cards by following this link.

You can book online or call us on 06 70 67 38 46.

What are the cancellation conditions?

To find out about the conditions for cancelling accommodation, please consult our general terms and conditions of sale.

Will I be asked for a deposit on arrival ?

You will be asked to pay a deposit of €300 by bank transfer.

 

Can I use the spa all year round ?

The spa can be used all year round on the private terrace of each accommodation.

Is the spa heated?

The spa temperature is adjustable, with a recommended maximum of 39°.

Should I take a shower before using the spa ?

For reasons of hygiene, we recommend that you take a shower before using the spa.

What are the recommendations for using the spa?

- Do not exceed a temperature of 39° to avoid the risk of hyperthermia

- Quench your thirst regularly with non-alcoholic drinks

- Limit each session to a maximum of 30 minutes

These rules are more restrictive for children, pregnant women and those with heart, kidney, blood or blood pressure problems. Find out more!

Is the accommodation accessible to people with reduced mobility ?

Some of our accommodation is suitable for people with reduced mobility. Please do not hesitate to contact us for further information.

You are using an outdated browser. The website may not be displayed correctly. Close